Refund Policy
When you can get a refund
You can request a full refund within 14 days of purchase if:
- the files you received don't match the product description, for example a listed form is missing; or
- the files are corrupted or won't open, and we can't fix the problem or send you working copies.
When refunds are not available
- You changed your mind after downloading the files.
- A license application was denied, delayed, or returned, or an inspection didn't go as hoped. Our products are templates, and we can't guarantee any licensing outcome.
- The request is made more than 14 days after purchase.
How to request a refund
- Go to our contact form and choose "Order or refund."
- Include the email address you used at checkout and a short description of the problem.
- We'll reply, usually within a few business days. If we can, we'll try to fix the problem first, for example by sending a new file.
How refunds are paid
Approved refunds go back to your original payment method through Stripe. Your bank or card issuer controls how long it takes for the refund to appear.
See also our Terms of Sale and Use.